Welcome to Devoted 2U Home Care LLC (“we,” “us,” “our”). Your privacy is important to us, and this Privacy Statement explains how we collect, use, disclose, and safeguard your information when you interact with our website and services. Please read this Privacy Statement carefully to understand our practices regarding your information.
1. Information We Collect
We collect information necessary to provide our services effectively and improve your experience with us.
a. Personal Information
We may collect the following personal details:
- Name
- Address
- Phone number
- Email address
- Emergency contact information
- Health-related details necessary for service delivery
- Payment and billing information
b. Non-Personal Information
We may collect the following automatically when you visit our website:
- IP address
- Browser type and version
- Pages visited
- Duration of visits
- Device information
2. How We Use Your Information
We use the information we collect to:
- Develop and deliver personalized care plans
- Communicate with clients, families, and healthcare providers
- Process payments and manage billing
- Improve our website and services
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your information. However, we may share your information in the following situations:
- With Care Team Members: To provide coordinated and effective care.
- With Healthcare Providers: To support your treatment or as authorized by you.
- With Family or Authorized Representatives: As directed by you or required by law.
- For Legal Compliance: To comply with applicable laws, regulations, or court orders.
- With Service Providers: To facilitate administrative tasks, such as payment processing.
4. Protecting Your Information
We implement robust security measures to safeguard your personal information, including:
- Secure storage systems
- Encryption of sensitive data
- Limiting access to authorized personnel
- Staff training on data privacy and confidentiality
While we strive to protect your information, no system is completely secure. If you suspect a data breach, please contact us immediately.
5. Your Rights
You have the following rights concerning your personal information:
- Access: Request a copy of your data.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Restriction: Limit the use or sharing of your data.
- Consent: Withdraw your consent for specific uses of your information.
To exercise these rights, contact us using the details below.
6. Health Information Privacy
For health-related services, we comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Health information is used only for treatment, payment, or healthcare operations, or as permitted by law.
7. Cookies and Website Usage
Our website uses cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website traffic
- Improve our content and functionality
You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.
8. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
9. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Statement, please contact us:
- Email: info@devoted2uhomecare.comÂ
- Phone: 616-209-9151
- Mailing Address: Devoted 2U Home Care LLC, PO BOX 8475, Grand Rapids, MI
Thank you for trusting Devoted 2U Home Care LLC. Your privacy is important to us, and we are committed to using your information responsibly while delivering high-quality care.
We are committed to safeguarding your privacy and ensuring that your information is used responsibly in the provision of compassionate, high-quality care. Thank you for choosing Devoted 2U Home Care LLC.